PTWork with us
PT

Contacts

Rua do Chafariz n.º 1
2475-040 Benedita
Benedita, Leiria – Portugal

04 · For dentists

Clinic–laboratory partnership

This page is for dentists and clinics. It explains how to send a case, how we communicate and how pickups work, at no cost to the clinic.

How to send a case

Pickups and deliveries cost the clinic nothing. We do one pickup per day.

Request a pickup by email

  1. Pack the case

    With all the information: completed communication guide, delivery date and photos.

  2. Request a pickup

    Email laboratorio@julianasantos.pt to request a pickup.

  3. Print the label

    We reply with a shipping label to print and stick on the box.

  4. Free pickup

    The courier collects it on the next route.

Outstanding results are directly proportional to the quality of communication. We stress this point because it is, without doubt, the trigger of a successful clinic–laboratory partnership.

i. Communication

  • Our communication guide must always travel with the clinical case, in digital or paper form.
  • Always fill in the delivery date. If we cannot meet it, we let you know when we receive the work.
  • We also work by appointment: for patients living abroad or urgent deliveries, booking ahead lets us offer shorter turnarounds.
  • Photos are essential for good results. Send them by email, WeTransfer, Dropbox or another cloud service. We keep a database organised by client, with the lab photos, and can give you access to it.
  • We have photo protocols and an Optishade colorimeter on loan for single aesthetic cases or difficult substrates. We explain how it works over Zoom/Teams.

All communication about clinical caseslaboratorio@julianasantos.pt

ii. Billing

  • On the last working day of the month you receive your statement with all the work done in that period.
  • We are available for quotes and case planning: send all the case documentation (medical history, X-ray and photos), ideally as a PDF, PowerPoint or Keynote file, and we meet.

Billing questions or document requestsfinanceiro@julianasantos.pt

iii. Logistics

  • Pickups and deliveries cost the clinic nothing.
  • We do one pickup per day.
  • Please request a pickup only once all the case information is packed.

Pickup requests (subject “Pickup request”)laboratorio@julianasantos.pt

Digital files

We receive scans from the following intraoral scanners:

  • Dentsply Sirona
  • Carestream Dental
  • DEXIS
  • smilecloud biometrics
  • MEDIT
  • 3shape TRIOS Ready
  • Planmeca
  • iTero element

{{TODO: accepted file formats}}

Communication guide and price list

The communication guide always travels with the case, in digital or paper form. Ask us for the guide and the price list by email, or book a meeting in person or by video call.

Request the communication guideRequest the price listBook a meeting

WhatsApp

The lab number, +351 962 840 000, is also on WhatsApp.

WhatsApp

Send a case or request a pickup

Please request a pickup only once all the case information is packed. We reply with a shipping label to print and stick on the box.

From planning to delivery

  1. Case scheduling and planning Clinical alignment.
  2. Receipt Digital files, models and the clinical prescription.
  3. Production With technical and aesthetic control.
  4. Delivery and follow-up Proper packaging and traceability.

Shipments are made with proper packaging and traceability, in accordance with applicable European regulations.

We use this data only to reply to your message. Privacy policy